Underwoods Cookie Policy

Our websites and mobile sites use cookies to give you the best online experience possible. By using our desktop and mobile sites and agreeing to this policy, you consent to our use of cookies in accordance with these terms.


What is a cookie and how do our websites use them?

A cookie is a file containing a piece of data (a string of letters and numbers) that is sent by a web server to a web browser, and stored by the browser when you visit a website. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies do not contain any information that personally identifies you, but personal information may be linked to the information stored in and obtained from cookies.

We may use the information we obtain from your use of our cookies for the following purposes:

  • To recognise your computer when you visit our website
  • To improve the website’s usability
  • To analyse the use of the website
  • To personalise our website for you (e.g. to show you product recommendations based on your previous purchases)
  • To track you as you navigate our website, and enable the use of certain functionalities (e.g. add/remove products to and from the order basket, completing a purchase within checkout, etc.)
  • To remember you when you return to our website (e.g. if you add products to the order form but decide not to complete a purchase during that visit, we save the order form reference number in a cookie so that we can retrieve it for your next visit)
  • To show you advertisements on third-party websites, based on browsing activity on our Website

If you'd like to block or delete cookies from our website, or any other website you visit, you can use your browser to do this. We've provided some information about blocking and deleting cookies at the bottom of this policy.


What types of cookies does our Website use?

We use the following types of cookies on our Website:

  1. Necessary Cookies: These cookies are essential for the basic functionality of our Website. They enable you to navigate the site and use its features, such as accessing secure areas.
  2. Performance Cookies: These cookies collect information about how you use our Website, such as which pages you visit and any error messages you may encounter. These cookies help us improve the performance and functionality of our Website.
  3. Functional Cookies: These cookies allow our Website to remember choices you make (such as your username or language preferences) and provide enhanced, more personalized features.
  4. Analytics Cookies: We use third-party analytics services like Google Analytics to collect information about your usage of our Website. These cookies help us understand how visitors interact with our Website and provide us with valuable insights for improvements.
  5. Advertising and Marketing Cookies: We may use cookies and similar technologies to deliver personalized advertising content based on your interests and browsing habits. These cookies may also help us measure the effectiveness of our marketing campaigns.


Cookie Preferences

For more information relating to the use of cookies on websites, including how to block or delete cookies, visit www.allaboutcookies.org. We have also set out some useful guidance below to help you block or delete cookies if you use Internet Explorer or Mozilla Firefox. As explained above, however, blocking or deleting all cookies will have a negative impact on the usability of our website.


Blocking Cookies

Most browsers allow you to refuse to accept cookies. For example (at the time the policy was drafted): In Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. For more information, please click here. In Mozilla Firefox you can block all cookies by clicking “Tools”, “Options”, and un-checking “Accept cookies from sites” in the “Privacy” box.


Deleting Cookies

You can also delete cookies already stored on your computer:

In Internet Explorer, you must manually delete cookie files (you can find instructions for doing so at http://support.microsoft.com/kb/27883

In Mozilla Firefox, you can delete cookies by, first ensuring that cookies are to be deleted when you “clear private data” (this setting can be changed by clicking “Tools”, “Options” and “Settings” in the “Private Data” box) and then clicking “Clear private data” in the “Tools” menu.


Changes to Our Cookie Policy

We may update this Cookies Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page with the date of the last revision.

By using our Website, you consent to the use of cookies as described in this Cookies Policy. Please review our Privacy Policy for more information about how we collect and process your personal data.