Underwoods Coronavirus Contigency Plan
Underwoods Electrical Distributors Coronavirus Contingency Plan
During these uncertain times, we want to take this time to reassure all Underwoods customers that we are doing everything in our power to fulfil all orders and other business enquiries. Be assured that Underwoods Electrical Distributors is taking COVID-19 very seriously and the preventative measures are in place to ensure the safety of our employees and customers.
We have implemented a process that allows us to operate our full services remotely, with minimal impact to customers, working in-line with the government advised isolation protocol so that we can traverse this time of uncertainty to the best of our ability.
Underwoods operates a decentralised business model, consisting of multiple standalone branches. In the event that one or more of our branches are forced to close, all of our external & internal sales engineers are adequately equipped to deal with all business enquiries remotely.
UK-based Stock Profile
Our company, in its full branch network, have £5m UK based stock and, to date, there has been little to no disruption to our specialist manufacturing partners supply chains.
We have also taken measures to increase our stock holding of all standard items across our Manufacturers ranges that we carry. In addition, we are working closely with our logistic partners to ensure on-time deliveries to all of our customers across the UK.
Remote Technical & Application Support via Online Video Conferencing
All external sales engineers are already offering remote support, via online video conferencing services, to offer technical support and application advice on current and future automation projects if required.
Online training support from our manufacturing partners
There is a wealth of free online training resources that a number of our manufacturing partners have available to you. So if you are looking to use this time to increase your knowledge on certain products or are researching solutions to troublesome applications, please get in touch and we will be able to direct you to the relevant website.
The New Underwoods Website
We have recently launched a brand new website that has been designed to be a useful resource for new and existing customers which provides a wealth of information on the hardware and software products that we supply from some of the world’s leading industrial automation manufacturers.
We also explore a number of relevant industry topics including virtual commissioning for machine builders with the use of digital twins, industrial cloud connectivity as well as advice on how to start your digital transformation journey. Check out our catalogue library to see all of the latest product publications area or get a feel for the new ecommerce site.
Modifications and additional functionality will be incorporated soon to allow quick quotes and download of excel list of parts and parts list from our available configurators.
The UK, as well as the global impact, of the virus is being closely monitored by the company with regard to our contingency measures. Any further updates will be made available as the situation changes.
For any specific product or manufacturer information, please contact your regional Underwoods branch location.
If you have any queries regarding the following statement, do not hesitate to contact us.
The Team at Underwoods